What is the Shipping Policy?
We are located in Brisbane, Australia. We ship our products Australia wide via Australia Post.
Orders are packed and shipped daily, Monday through to Friday (except weekends and public holidays).
Please allow for delays over public holidays, extreme weather conditions and property access for delivery.
For shipment updates please use the tracking number provided in your shipped confirmation email or contact your local postal service with your tracking number.
By accepting our terms and conditions upon placing your order you agree that Poochie & Me is not responsible for any delay in delivery. Please allow an additional 1 to 3 business days for delivery of any orders to Western Australia or outside of a metropolitan area.
We have limited control over delivery times and recommend phoning the courier listed on your email notification. Drivers are not hired by Poochie & Me, they are third party delivery couriers, therefore out of our control. Orders cannot be cancelled and or refunded due to delay or loss once in the hands of a shipping party. Once a parcel has been deemed delivered by a third party shipment company Poochie & Me can take no responsibility for missing, stolen or undelivered goods.
All shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee. We are unable to make changes or cancel orders, once shipped or lodged with Australia Post. If a refund is requested, items will be refunded minus shipping costs and minus 20% restocking fee.
Due to Covid 19 there are some shipping delays with both domestic and international shipping. Poochie & Me is not responsible for any delays and goods or shipping costs will not be refunded for delays or hold ups with shipping.
We cannot take responsibility for parcels proven to be delivered but not received, or parcels stolen from letterboxes.